Grievance Procedures

Illuminated Education is fully committed to conducting all activities in strict conformance with the American Psychological Association’s Ethical Principles of Psychologists. Illuminated Education will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Program Chair, Chris Cooper, Ph.D.

While Illuminated Education goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the program staff which require intervention and/or action on the part of the program staff or an officer of Illuminated Education. This procedural description serves as a guideline for handling such grievances.

When a participant, either orally or in written format, files a grievance and expects action on the complaint, the following actions will be taken.

1. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. Dr. Chris Cooper or the Program Chair will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.

2. If the grievance concerns a workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, Dr. Chris Cooper or the Program Chair will mediate and will be the final arbitrator. If the participant requests action, Dr. Cooper or the Program Chair will:

a. attempt to move the participant to another workshop or
b. provide a credit for a subsequent workshop or
c. provide a partial or full refund of the workshop fee.

Actions 2b and 2c will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the grieved individual.

3. If the grievance concerns an Illuminated Education CE program, in a specific regard, Dr Chris Cooper or the Program Chair will attempt to arbitrate.

4. Illuminated Education’s Refund Policy statement will appear in the written materials that advertise the CE programs, in order to provide clear information to the consumers and prospective participants:

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